Contact Us
We'd love to hear from you
Whether you have a question about your order, need help with personalisation, or just want to say hi — we're here for it.
Get in touch
We aim to respond to all enquiries within 1–2 business days (Monday–Friday, AEST).
Before you reach out, you might find your answer here:
- Frequently Asked Questions — shipping, returns, sizing, care & more
- Personalisation Guide — how to customise your order
Order enquiries
If you're contacting us about an existing order, please include your order number and name so we can help you as quickly as possible.
Follow along
Stay up to date with new drops, behind-the-scenes, and family inspo over on Instagram @smlbatch.
sml batch is a small business and we genuinely appreciate every message. Thank you for supporting us!